• Must be available to work any shift in a 24 hour/ 7 days operational work week including weekends and holidays.
• Must be able to work long hours under challenging conditions.
• Expert in Microsoft Office, email systems, security surveillance systems and phone handling software for efficient task management.
• Excellent interpersonal skills and a customer-focused attitude.
• Must be alert and attentive to monitor security cameras and respond to any issues immediately.

Reception Management:

• To greet and welcome visitors with a friendly and professional demeanor.
• To maintain a tidy, organized, and welcoming reception area.
• To ensure all visitors sign in and are provided with visitor cards, if required.
• To notify the appropriate staff of visitor arrivals promptly.

Telephone Services:

• To answer and direct incoming calls in a courteous manner, transferring calls to the appropriate departments or individuals.
• To handle routine inquiries, provide general information, and take accurate messages as necessary.
• To manage and update the organization’s telephone directory and internal contact lists.
• To ensure positive experiences for employees, visitors, and other stakeholders through courteous interactions.

Security Surveillance:

• To monitor security cameras and surveillance systems to ensure the safety and security of the premises.
• To report any suspicious activity or security breaches to the management immediately.
• To ensure security protocols are followed for visitor access and authorization.
• To coordinate with security personnel to manage access control and handle emergencies.

Administrative Support:

• To schedule and manage appointments, meetings, and conference room bookings.
• To ensure visitors are aware of safety protocols and receive guidance on access areas.
• To assist with basic administrative tasks, such as data entry, filing, and maintaining records.
• To manage incoming and outgoing mail, courier services, and deliveries.
• To support departments with clerical tasks if needed.

Communication and Coordination:

• To act as a liaison between different departments to facilitate effective communication.
• To coordinate with vendors and service providers for facility-related needs.
• To communicate any issues, concerns, or maintenance needs of the reception and security areas to the facilities or administration team.