UIT University

ERP Support Coordinator


The UIT University (UITU) invites applications for “ERP Support Coordinator” to provide functional & technical support of ERP, CMS and other web applications to faculty, students and staff. The incumbent shall have following qualification and experience:

Specific Skills
  1. Ideal candidate should be conversant with the general working and CMS related requirements of academic departments including admissions, academic registration, enrollment , examination, OBE, QEC and Finance;
  2. Ability to understand business requirements and translate the same into software specifications;
  3. Good written, verbal communication and problem solving skills.
Responsible For
  1. User Support and Training:
    • Provide timely and effective support to end-users across various departments utilizing the ERP/CMS application.
    • Conduct training sessions for users to ensure they are proficient in using the system's features and functionalities.
    • Address and resolve user queries, issues, and concerns related to the CMS, ensuring a high level of user satisfaction.
  2. System Coordination:
    • Collaborate with user departments to understand their unique requirements and challenges related to CMS usage.
    • Act as a liaison between end-users and the vendor technical team, ensuring effective communication and understanding of user needs.
  3. Troubleshooting and Issue Resolution:
    • Diagnose and troubleshoot technical issues related to the ERP/CMS application.
    • Work closely with the vendor support team to identify communicate and resolve technical problems and ensure the system's smooth operation.
  4. Software Requirement Specifications:
    • Engage with department heads and key stakeholders to understand their business requirements related to any modifications and improvements required in the current system.
    • Translate business requirements into detailed software specifications to guide system enhancements or customization.
  5. Consistency and Usability:
    • Work towards improving the long-term usability of the CMS by identifying areas for optimization and enhancement.
    • Proactively identify areas for improvement in system performance and user experience.
  6. Documentation and Training Materials:
    • Maintain comprehensive documentation for CMS processes, configurations, and user guides.
  7. Quality Assurance:
    • Perform User Acceptance Testing (UAT) for new features and bug fixes implemented in CMS.
Additional Requirements
The interested candidates are requested to apply by visiting the following link: https://forms.gle/AR2B1NBBnn8ABkBL8
Educational Requirements

Computer Science (or relevant) graduate from HEC recognized university

Experience Requirements
Minimum 3 – 5 years of experience in implementing ERP/CMS in educational environment as functional consultant and support coordinator.

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